TEAMBUILDING AND TEAMWORK
§ Introduction to teambuilding and teamwork
§ Stages in the team development
§ Trust building and group dynamics
§ Team roles
§ Problem solving
§ Cooperation versus competition (competitiveness vs. cooperativeness)
§ Communication in a team
TIMEMANAGEMENT
§ Introduction to time management
§ Reasons for poor time management
§ Techniques for effective time management – I &II
COMMUNICATIONSKILLS
§ Introduction to Communication Skills
§ Types of communication
§ Importance of verbal communication
§ Components of successful verbal communication
§ Techniques for successful business communication
SALESSKILLS AND TECHNIQUES
§ Introduction to Sales Skills
§ Sales process
§ Skills of successful salesman
§ Types of Buyers
§ Logical steps of sale
§ Practical implementation of the steps of selling
§ Techniques of opening
§ Presentation andnegotiation
§ Closing sales and follow up
PRESENTATIONSKILLS
§ Introduction to presentation skills
§ Analysis of individual presentations skills
§ Elements of presentation
§ Types of presentation
§ Structuring a presentation
§ Techniques for developing a striking presentation
§ Use of technical aids- Preparing a Power Point presentation
DECISIONMAKING AND PROBLEM SOLVING
§ Introduction to decision making and problem solving
§ Types of decisions
§ Styles and techniques of decision making
§ Situational decision making
§ Problem solving
RUNNINGSUCCESSFUL MEETINGS
§ Introduction to conducting of successful meetings
§ Simulation of running a meeting
§ Key steps in the process of running meetings
§ Methods for encouraging active participation at meetings
§ Decision making and time management at meetings
LEADERSHIP
§ Introduction to leadership and management
§ Characteristics of a leader
§ Leadership styles
§ Running a group and team
CONFLICT MANAGEMENT – RESOLUTION
§ Introduction to conflict
§ Styles of conflict resolution
§ Managing Conflict
§ Techniques for conflict resolution
STRESS AND STRESS MANAGEMENT
§ Introduction to Stress Management
§ Psycho somatic reactions to stress
§ Stress at the work place
§ Techniques for managing stress
COUCHING
§ Basics of Couching
§ Couching models
§ Features of Quality Couching
§ Basic skills forQuality Couching
§ Focus – individuals and teams around me
§ Couching techniques
§ I – Focus
§ Problems of Couching
§ Focus - Couching sessions
FACILITATION SKILLS
§ Introduction facilitation skills
§ Role of facilitator
§ Key principles of facilitation
§ Secrets of proper preparation
§ Methods of facilitation
§ When and how to use exercises and games
§ Case Studies
§ Techniques of decision making
STRATEGIC PLANNING
§ Introduction to the strategic planning process
§ Steps in Strategic Panning
§ Tools for analysis of the situation
§ Determination of priorities
§ Defining goals -Preparing Action Plan
§ Implementation Monitoring of the Strategic Plan
§ Risk and Change Management
PROJECT MANAGEMENT AND PROJECT TEAMS
§ Introduction to Project Cycle Management
§ Key elements in managing projects
§ Phases of project management (project management)
§ Identifying and designing the project
§ Logical framework
§ Planning and implementation - Monitoring and evaluation
§ Managing project teams